SkyDiddle Support

Send the account username, SkyFriend tracking ID, job ID, or Skadoer profile name connected to the problem. Never email a password.

Ask Skado

The sideways Help? tab opens the guided tour and SkyDiddle chat. Skado uses approved browser answers first. Unmatched questions go to Skado 2.0 when enabled, then to the backend answer inbox when another answer is still needed. The result returns to the same browser Help panel.

Account or password problem

Try the exact username shown on the account. Admins can reset Skadoer and contractor passwords through Account Lookup. SkyFriends who can still sign in can change their password from the account menu.

Skadoer application or credential review

Applications stay private until approved. Uploaded credential evidence is private to administrators. A green shield appears only after an administrator manually checks a credential and records its credential name, issuer, issued or effective date, and credential number. Online lookup is not required when the credential can be checked through an original document, workplace record, issuer contact, license, insurance evidence, or another reasonable manual method.

Accessibility help

SkyDiddle is being built toward the WCAG 2.2 Level AA accessibility standard. If a disability makes any page, form, document, or feature difficult to use, email admin@joinskydiddle.online. Describe the page, the problem, the assistive technology or preferred format if relevant, and the best way to reach you. SkyDiddle will work with you on an accessible alternative while the issue is corrected.

Privacy and account closure

Signed-in SkyFriends can export their information or close their accounts from the account menu. Skadoers and staff should contact support for account or profile closure.

Immediate danger

SkyDiddle is not an emergency service. For immediate danger, fire, crime, injury, hazardous material, or a utility emergency, contact the appropriate emergency service or authority.